Mr. Paanwala.Inc

Applicability

This Privacy Policy describes how Mr. Paanwala.Inc treats customer personal information on our website, social media, and any mobile applications where this policy is located (collectively, our "Platforms"). Your use of these Platforms indicates your agreement to our collection, use, and disclosure of your information as described herein.

Information We Collect

We collect various categories of information to manage your experience and fulfill your orders:

• Contact Information: We collect personal identification data such as your name, mailing address, email address, and phone number to manage your registration, process transactions, and respond to customer service queries.
• Payment Information: When you purchase our products, we collect payment details (such as credit/debit card numbers) to manage the transaction through our secure payment processors.
• Online Submissions: This includes information you post when interacting with us on social media or through our customer service channels.
• Demographic & Preference Data: We may collect information about your product preferences, age, and gender to customize your shopping experience.
• Device & Location Data: We collect information about the device and browser you use to access our Platforms, as well as your general location, to optimize site performance and security.
• Browsing Activity: We track how you interact with our website, including the products you view, items added to your cart, and search terms used.

How We Use Your Information

• Product & Service Delivery: To process your orders, send tracking updates, manage returns, and provide digital gift cards.
• Communication: To send transactional messages, such as order confirmations, or marketing communications (newsletters, SMS, or emails) if you have authorized them.
• Improvement & Customization: To enhance our products and Platforms and to tailor your experience based on your interests.
• Marketing: To provide information about new merchandise drops, special flavors, and exclusive offers.
• Security & Fraud Prevention: To protect our company, our website, and our customers from fraudulent activity.

How We Disclose Information

We do not sell your personal information for monetary consideration. We may disclose information as follows:

• Third-Party Service Providers: We share data with vendors who perform services on our behalf, including Shopify (our hosting platform), payment processors, and shipping/logistics providers.
• Marketing Partners: We may share information with service providers that assist with our email or SMS marketing campaigns.
• Legal Requirements: We will disclose information to comply with the law, respond to court orders, or protect our legal rights.
• Business Successors: If Mr. Paanwala.Inc is sold or merged, customer lists may be transferred as part of that business transaction.

Your Choices & Privacy Rights

• Opt-Out: You can opt out of marketing emails or SMS at any time by following the "unsubscribe" instructions in the message.
• Access & Correction: You may request access to the information we have collected about you or ask us to correct inaccuracies.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• California "Shine the Light": Where California residents may request information regarding our disclosure of personal data to third parties for their direct marketing purposes.

Cookies & Tracking Tools

We use tracking tools, such as cookies and pixels, to collect information about your browsing behavior. You can control these through your browser settings, though blocking cookies may affect site functionality.

Children's Privacy

Our Platforms are intended for adults. We do not knowingly collect data from children under 13. If you believe a child has provided us with information, please contact us immediately.

Security

We use reasonable security measures, but please be aware that no electronic transmission is 100% secure. It is your responsibility to protect your account credentials.

Health, Allergy & Wellness Data

Because we provide fresh, artisanal food products, we may collect information regarding your health or dietary needs in the following ways:

• Allergy & Dietary Disclosures: When you interact with our "Paan Artists" or use our Platforms to inquire about ingredients, you may voluntarily provide information about food allergies, sensitivities, or dietary restrictions (e.g., Vegan, Nut-free, Gluten-free).
• Adverse Reaction Reports: If you contact us to report a physical reaction to a product, we collect specific details regarding the incident, which may include symptoms and medical history related to the event. This is used solely for quality control, product safety, and to comply with the US Food and Drug Administration (FDA) reporting requirements.
• Inferred Health Interests: If you browse our "Healthy Lifestyle" or "Tobacco-Free" collections, we may infer an interest in wellness products to provide you with more relevant content.

How We Use This Data

We use health-related information strictly to ensure your safety, customize your orders, and improve our secret-recipe formulations. We do not sell your health or allergy data to third-party data brokers.

Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us at:

Mr. Paanwala.Inc
Email: info@mrpaanwala.com